Service Agreement

Prestige Disposal Service Agreement

Collection Schedule

Normal collections are made once weekly.  Exceptions to this are legal holidays, which are New Years Day, Easter, Memorial Day, Independence Day, Thanksgiving Day, Christmas Day and on days when severe weather conditions prohibit collections.  We try to “double up” routes when possible during holiday weeks. Please monitor your text messages and emails for pickup schedule changes. When in doubt, leave your trash out!  PLEASE HAVE TRASH OUT THE NIGHT BEFORE YOUR PICKUP DAY TO AVOID A MISSED PICKUP

Collectible Refuse

All refuse generated from normal household operations such as:  animal, fruit or vegetable food waste which has been drained and wrapped to prevent leaking. All waste must be in tied bags for sanitary reasons. No loose trash in cans will be removed.

Prestige Disposal will only empty the contents of the bin that has been supplied by our company. No additional waste containers, bags, or items will be removed unless called for in advance. There is an additional charge for excess item removal.

Special Collections

The following items are not acceptable for removal at regular collections:  major appliances such as refrigerators, stoves, water heaters, dryer, washing machines, rugs, furniture, large toys, building fixtures such as bath tubs, sinks, toilets, shower stalls, and construction material.  SPECIAL COLLECTIONS MUST BE ARRANGED IN ADVANCE WITH 48 HOURS NOTICE. YOU CAN SCHEDULE BULK PICKUPS VIA THIS LINK

Refuse Containers

Refuse containers are supplied by & will remain the property of Prestige Disposal, LLC. If your toter container is lost, stolen, vandalized, or damaged beyond normal wear and tear, a $75 charge for a replacement container will be charged to your account. We reserve the right to enter your property to retrieve our refuse container if the account is terminated by the customer or ourselves.

If you choose to change container sizes or simply get a new container, (for example, 95 gallon to a 65 gallon, etc.) we charge a $50 container swap charge. This covers the additional fuel and time to deliver you a new container and refurbish your old container for reuse.

Dumpsters are also supplied by & will remain the property of Prestige Disposal, LLC. If your dumpster container is lost, stolen, vandalized, or damaged beyond normal wear and tear, a charge for a full replacement dumpster will be charged to your account. If your dumpster is damaged or stolen, you will be responsible for the full replacement cost.

WE ARE NOT RESPONSIBLE FOR ANY ARTICLES LEFT ON OR NEAR TRASH CANS.  ALSO CUSTOMER ACKNOWLEDGES THAT PRESTIGE DISPOSAL, LLC SHALL NOT BE LIABLE FOR ANY DAMAGES TO PAVEMENT OR ASPHALT OF DRIVEWAY DUE TO TRUCK USAGE.

Non-Collectible Refuse

At no time will we collect the following:  DIRT, ROCKS, SOD, water logged refuse, large tree stumps, partially burned fireplace logs, HOT ASHES, poisons, acids, caustics, gasoline, oil and other inflammable items, explosives, ammunition, televisions, dead animals, human and animal feces, construction debris, paint or any acceptable refuse that is not placed in an approved container, tied or bundled.

Point of Collection

Collections will be made from the curb or from a point that is easily accessible from the main road.  No collections will be made from enclosures such as garages, porches, or when animals prevent the collectors from reaching the refuse.  After more than 3 inches of snowfall, refuse must be placed in an area that has been cleared of snow or to the side of the road.

Billing

Bills will be generated, and are due by the 1st of the first of each month.  Payment must be made in advance.  A $7.50 late charge will be added each month on any unpaid balances.  Also we do not ACCEPT DEDUCTIONS FROM BILLS UNLESS THEY HAVE BEEN PREVIOUSLY ARRANGED BY THE COLLECTOR AND THE CUSTOMER.  Unprovided service is defined as refuse collection service which is not provided to the customer due to failure of the collector and which has been reported to the collector at the time of such failures.

Inclement weather, holidays, collections within 24 hours of scheduled collections, inaccessibility to containers, unreported missed collections, and failure of customers to pay their bills when due are not collector failures and credit/refunds will not be authorized in these instances.

If an account is terminated due to non-payment of an overdue balance, a $75 container removal fee will be charged to the account for removal of the refuse containers. If an account is cancelled before 6 months of service has passed, a $30 container removal fee will be charged to the account to recoup the cost of collecting & reconditioning the refuse containers. An exception is made for moving, deaths, or other uncontrollable circumstances.

During times of economic instability (fuel price spikes, disposal location price increases, etc.) we reserve the right to charge a temporary surcharge in order to cover the cost of these unforeseen increases. When market conditions stabilize, we will remove the additional charge.

We do not offer partial refunds (if you cancel halfway through the month) unless agreed upon in writing from Prestige Disposal.

Termination of Services

IT IS THE CUSTOMER’S RESPONSIBILITY TO NOTIFY PRESTIGE DISPOSAL, LLC IN WRITING 30 DAYS PRIOR TO DISCONTINUING SERVICE.  (NON-PAYMENT OF BILLS, CUSTOMER NOT PUTTING OUT GARBAGE, OR CUSTOMER INFORMING THEIR DRIVER DOES NOT CONSTITUTE DISCONTINUANCE OF SERVICE. IF PROPER NOTICE IS NOT GIVEN, A $30 CART REMOVAL FEE WILL BE CHARGED TO THE CUSTOMER.

We reserve the right to terminate service to any customer at any time including but not limited to the following reasons:

  • Non-payment for service
  • Berating our employees or rude behavior to our staff
  • Dishonest behavior

We are an ethically run company and only provide services to people and businesses who operate with the same code of ethics we do. We will not tolerate disrespect, lying, foul language, or any unacceptable behavior.

Customer Agreement

By signing the form below you agree to the terms & conditions of our service