Sometimes, icy or snowy roads make it unsafe for our trucks and employees to be out. While regular vehicles may have no issues driving, the weight & size of garbage trucks makes them unsafe to operate in bad weather.
We put the safety of our employees and equipment first during adverse weather conditions. Since the weather changes rapidly during storms, it is difficult to predict exactly what it will do. Because of this, we may decide to run a delayed route before sending trucks on the road.
If there is a delay in service, we will do our absolute best to ensure that service is provided as soon as possible after the weather and road conditions improve.
If conditions improve quickly, we will pick up your garbage the next day, and all routes will run one day off that week.
If roads remain unsafe for travel, we will pick up your trash from the missed week as well as the current week the week after the weather delay. There is no extra charge for us to take the extra trash the week after a cancelled run.
When you will be picked up will be determined on a case-by-case basis, depending on the weather, and the safety of our customers, employees, and trucks.
Safety is our top priority, and we will communicate any service changes to our customers via email.
Postponed collections are not considered missed pickups because the service is provided in due course. Credits are not available for postponed collections due to inclement weather.
