Inclement Weather Policy

❄️ Current Service Status

Last Updated: 1/28/26

  • ✅ All Routes Are On Schedule
  • PLEASE HAVE ALL YOUR TRASH OUT BY 6AM
  • For dumpster customers: Please ensure your driveway/lot is plowed and salted. If it is not safe for our trucks, we will be forced to skip collection until next week.
  • For garbage can customers: Please ensure we have access to your garbage can and that it is not buried in a snow bank.

How Our “Snow Delay” Schedule Works

The safety of our drivers and the public is our #1 priority. If schools are closed or PennDOT warns against travel, our heavy trucks likely cannot stop safely on icy hills.

If we call a Weather Delay, we operate on a “Sliding Schedule” for the rest of the week (similar to a holiday week).

  • If your pickup is Monday: We come Tuesday.
  • If your pickup is Tuesday: We come Wednesday.
  • …and so on. Friday pickups will be collected on Saturday.

> Note: If we are unable to access your specific street due to ice (common in Mountain Top or steep hills in Tunkhannock), we will attempt collection the following day or take double the volume the following week.

Help Us Help You: Winter Trash Tips

To ensure your trash gets picked up during winter months, please follow these guidelines:

  1. Dig Out Your Bin: Drivers cannot lift a heavy bin over a 3-foot snowbank. Please clear a small path to the street.
  2. No “White Bags” on Snow: Please do not place white trash bags directly on a snowbank. They blend in, and drivers may miss them. Use your green Prestige cart.
  3. Keep it Off the Road: Plows will knock over bins placed in the street. Place your bin in your driveway apron, just behind the curb line.
  4. Unlock Gates: If you have a commercial enclosure, ensure the gates are not frozen shut.

How We Will Notify You

We don’t want you guessing. When a storm hits, we broadcast updates via:

  1. Text/Email Alerts: Login to your account to ensure your mobile number and email address is on file.
  2. Facebook: We post real-time updates on our Facebook Page.
  3. This Webpage: We update the status at the top of this page by 6:00 AM on storm days.

Winter Weather FAQ

Why did the truck skip my street but did the main road?

Our trucks weigh 50,000+ lbs. On steep inclines (like the hills in Dallas or Tunkhannock), they can slide uncontrollably on ice. If a driver deems a street unsafe, they are instructed to skip it until the ice is melted

Do I get a refund for a weather delay?

We do not offer refunds for “Acts of God” or weather delays. However, we will always make it right by collecting extra trash on your next scheduled pickup or running a recovery route as soon as it is safe.

There is still trash left in my garbage can after it was dumped

This happens often with freezing rain or cold weather! The trash will freeze to the bottom of the container and no matter how hard we try to dump it, it typically will not come out. Warm weather will be here soon and everything will dump out!